Label settings

If you use a custom service level or rate sheet that isn't authorized for label printing, you can set a default service level that can be used during bulk printing. This setting will only apply to orders that do not have a valid label-supported service level associated with them. Order with valid service levels will utilize those service levels.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Default service level.
3. Select a service level.
   1. You can only choose services that you currently have enabled.
4. Click Save label preferences.

Setting a default label size will have all labels print with that size.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Label size.
3. Select a size.
4. Click Save label preferences.

Setting a default label size will have all labels print in that format.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to File docType.
3. Select a format.
4. Click Save label preferences.

To upload your company letterhead and have it appear on the commercial invoice, follow the steps below. Letterhead upload is supported for FedEx and DHL. This letterhead will also be used on commercial invoices generated by Zonos in the event a carrier does not generate one.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Letterhead.
3. Click Upload.
   1. If you are a FedEx customer, check the box next to "Add image to FedEx account".
   2. If you are a DHL customer, check the box next to "Print this logo on DHL commercial invoices". See the note below before enabling this.
4. Choose the file from your computer, then click Upload.

Your letterhead must be a PNG under 2 MB. Zonos scales it for you, so it does not need to be a specific size.

DHL can print your logo on the commercial invoice it generates for your shipment. Enable it from the Letterhead upload described above, by checking Print this logo on DHL commercial invoices.

To stop sending your logo to DHL, contact support.

Control which currency appears on your commercial invoices.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Commercial invoice currency.
3. Select one of the following options:
   • Order currency (default) — Uses the buyer's original transaction currency.
   • Origin currency — Uses the currency of your shipping country.
4. Click Save label preferences.

Previously, UPS and DHL automatically overrode the commercial invoice currency to USD, and FedEx converted it to the destination country's currency. With this setting, the selected currency is used consistently across all carriers. No action is required — existing accounts default to Order currency.

To upload your signature and have it appear on the commercial invoice, follow the steps below. Please note that we only support signature upload for FedEx at this time. This signature will also be used on commercial invoices generated by Zonos in the event a carrier does not generate one.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Signature.
3. Click Upload.
   1. If you are a FedEx customer, check the box next to "Add image to FedEx account".
4. Choose the file from your computer, then click Upload.

If you regularly ship dangerous goods with DHL, you can have Zonos declare them on your labels automatically instead of selecting a category by hand on every label.

When this setting is on, label creation reads the dangerous goods category from each product's catalog tag and applies the matching DHL value-added service to the shipment.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Turn on Ship dangerous goods.
3. Click Save label preferences.